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Installed on 10000+ Trello Boards
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Power up your Trello to streamline customer support
Receive and track customer requests with form and email communications on Trello.
No credit card required
All you need is a free Trello account
Explore all forms in the Service Desk Power-Up
Create your Trello account and start using Hipporello Form Templates
Find inspiration in some of the best user portals built with Hipporello's Service Desk
and build your own in 5 minutes
How does the Service Desk Power-Up work?
Install the Hipporello Service Desk Power-Up on Trello
1
Edit and publish forms on your user portal. Define email-to-board addresses.
2
Receive form fills and email messages as Trello cards
3
Communicate with customers from Trello cards
4
What is Trello Service Desk?
Trello Service Desk is a specialized Power-Up designed to integrate with your Trello board, providing a streamlined solution for managing customer inquiries, requests, and support tickets. It enables teams to centralize customer interactions directly within Trello, making it easier to stay organized and deliver efficient service.
Experience high-level customer service on Trello
Everything essential is ready at your hand. No learning process, no time investment.
Improve web presence with a branded user portal
Allow your end-users to interact with your company through the forms on your Hipporello portal and enjoy a clear line of communication.
Customize your user portal to your business needs and increase brand awareness.
Ticket management is now a snap
Translate all end-user issues, customer requests, product orders from disparate sources into Trello cards via email or online forms.
Have access to all interactions with a user as well as internal conversations from inside the Trello card.
Ensure collaborative and transparent customer service performance.
Enhance customer support with the Knowledge Base Add-on
Conveniently publish helpful articles for seamless customer access
Decrease your support team’s workload with a dedicated self-service portal
Create and update categories and articles easily, ensuring you’re always there for your customers, regardless of the time or place.
Increase agent productivity and team collaboration
Automate tedious, time-consuming tasks and save time for high-value customer service tasks.
Enjoy better customer service even when you have fewer agents or team members.
What are the features of the Service Desk for Trello?
The Service Desk offers features designed to make ticketing and customer support a breeze:
Built-in communication module
The communication module allows you to respond to requesters from within the created Trello card without switching to another tool.
Reports & Analytics
Gain insights into ticket resolution times and overall performance with detailed reports and analytics.
Integrated ticketing system
Manage and track support requests from submission to resolution within Trello with your team.
Real-time updates
Keep your team and end-users informed with instant notifications and updates on the status of support tickets.
User Access Control
Customize access permissions to ensure that the right users can view, and submit requests securely.
Intuitive Form Builder
Form creation is a breeze with our drag-and-drop form builder.
Automations
Automate messages that will be sent upon submission and other actions by using our easy-to-use automation builder.
Self-Service Support
Reduce users' reliance on direct support interactions by empowering them with the Knowledge Base Add-on.
24/7 Availability
Ensure users have access to support information at any time, even outside business hours.
“Ease of Use” Capterra Recognition Backed by Our Customers
Pricing
How Can I Install the Service Desk on my Trello Board?
Installing the Service Desk enhancement on your Trello board is simple:
Navigate to Hipporello’s webpage.
Click “Add Power-Up”.
Authorize access to your Trello board to connect Hipporello.
After installation, configure the Service Desk settings according to your needs, including form creation, ticket management, and automations.
OR
Open your Trello board and navigate to the Power-Ups menu.
Search for “Service Desk” in the Power-Ups library and follow the steps on the screen.
Does the Service Desk for Trello work on mobile devices?
Yes, it is fully compatible with mobile devices. Trello’s mobile app supports the Service Desk Power-Up, allowing users to view, and manage requests on the go. This ensures responsiveness at all times, whether you’re working from your desktop or smartphone.
Is there a cost for the Service Desk enhancement for Trello?
Yes, there are both free and premium plans for the Service Desk. The premium plan starts with a 14-day free trial, allowing you to discover all the advanced features. There also is a free plan with limited functionality in ticket submission, automations and more. View the plans below to choose the one that best suits your business needs.
Does Hipporello’s Service Desk template for Trello provide a client portal?
Yes, the template includes a client/user portal. This portal allows customers to submit their requests and track the status of their tickets in real-time. The portal can be customized to align with your branding, providing a professional interface for customer interactions.
Share cards publicly or privately. Collaborate with non-Trello users and teams.
Design and publish job postings, receive and manage applications on Trello with ease.
Streamline your approval processes on Trello. Increase transparency, and save time.
Communicate scheduled maintenance and system downtime to your customers. Build trust and reduce support tickets.
