Supercharge Notion to simplify customer support
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How does Hipporello's Service Desk for Notion work?
Get started by installing Hipporello's Service Desk for Notion
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Edit and publish forms on your user portal. Define inbound email addresses
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Receive form fills and email messages into Notion as new database items
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Communicate with customers from inside Notion database items
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What is Notion Service Desk?
Hipporello’s Service Desk is a powerful tool that allows you to manage customer and internal requests directly within your Notion workspace using forms, email integrations and automations. Each received form submission and email automatically creates a Notion task. It streamlines communication between teams and customers by allowing you to respond to customer requests from inside the created Notion tasks.
Give your teams and clients the tools they need for different use cases
Customizable portals, knowledge bases, forms and email integrations, automations and more. One tool for all.
Experience high-level customer support in Notion
Centralize Your Support Operations with a Customizable User Portal in Notion
Enable seamless interaction between your end-users and your support team through a unified platform. Ensure clear communication.
Make Notion your single hub for support operations, making it easier for your team to manage and respond to requests.
Create and publish forms that create Notion items in minutes
Allow your end-users to interact with your company through the forms on your Hipporello portal and enjoy a clear line of communication.
Create and edit forms that create Notion items upon submission. Manage submissions easily.
Streamline Support Operations with a Knowledge Base and FAQs
Provide users with instant access to a wealth of information by adding support articles to your user portal.
Use a well-organized knowledge base to enable your team to concentrate on more complex problems while users find answers to common questions.
Combine all your support emails into one unified inbox, and make it easier for your team to manage and respond to customer inquiries
Ensure that all issues are addressed and resolved efficiently by keeping track of the status of every support request in Notion
“Ease of Use” Capterra Recognition Backed by Our Customers
What are the features of the Service Desk for Notion?
The Service Desk offers features designed to make ticketing and customer support a breeze:
Built-in communication module
The communication module allows you to respond to requesters from within the created Notion task without switching to another tool.
Reports & Analytics
Gain insights into ticket resolution times and overall performance with detailed reports and analytics.
Integrated ticketing system
Manage and track support requests from submission to resolution within Notion with your team.
Real-time updates
Keep your team and end-users informed with instant notifications and updates on the status of support tickets.
User Access Control
Customize access permissions to ensure that the right users can view, and submit requests securely.
Intuitive Form Builder
Form creation is a breeze with our drag-and-drop form builder.
Automations
Automate messages that will be sent upon submission and other actions by using our easy-to-use automation builder.
Self-Service Support
Reduce users' reliance on direct support interactions by empowering them with the Knowledge Base Add-on.
24/7 Availability
Ensure users have access to support information at any time, even outside business hours.
Pricing
Can I use this Notion template for ticket management?
Absolutely! Notion can be effectively used for ticket management. Hipporello’s Service Desk natively integrates with Notion, providing users with a full-functional ticketing system with a customer portal, email and form integrations, form builder, automations and more. Teams can manage their workflow and respond to issues in an organized manner.
Does Hipporello’s Service Desk template for Notion offer a client portal?
Yes, Hipporello’s Service Desk template for Notion includes a customer portal feature. This template is designed to bridge the gap between external clients and internal management within Notion, providing a structured way for clients to submit tickets, track the status of their requests, and access FAQs or knowledge bases. The customer portal facilitates improved communication and transparency between service providers and their customers by organizing and displaying relevant information in an accessible and user-friendly manner.
Does the Service Desk enhancement for Notion work on mobile devices?
Yes! It is fully optimized for mobile devices. You can manage service desk requests, view tickets, and respond to inquiries directly from your mobile browser or Notion mobile app. This ensures easy and quick support from anywhere.
How can I install Hipporello’s Service Desk?
To install the Service Desk on your Notion database, follow these simple steps:
Navigate to the Service Desk for Notion section on the Hipporello website or go to Notion’s integration directory and find the Service Desk by Hipporello.
You’ll be prompted to authorize access to your Notion database. Grant the necessary permissions to allow the Service Desk to integrate with Notion.
After installation, configure the Service Desk settings according to your needs, including form creation, ticket management, and automations.
You’re now ready to use the Service Desk to manage support tickets directly within Notion.
Is there a cost for the Service Desk enhancement for Notion?
Hipporello offers flexible pricing plans. We have both free and paid options depending on your usage needs, such as the number of tickets, team members, and advanced features. The paid plan starts with a 14-day free trial for you to discover all the advanced features. View pricing plans below.
