Bug tracking includes the process of recording and keeping track of problems or defects found as an essential part of software testing and development. It can be also known as issue tracking or defect tracking. Users should be able to submit bugs and the team should handle the bug tracking while keeping reporters in the loop.
Report after report, the software developers will be able to detect and fix technical problems quickly, offering a smooth experience for team members and potential users.
To efficiently manage this process, bug tracking software or tool, sometimes known as issue tracking software, is needed for a company to categorize, prioritize, order, and communicate information about various flaws across numerous projects or apps, as well as provide instructions on how to replicate errors and how pervasive issues are.
It’s also possible to leverage a collaboration tool, such as Trello or Jira, as a bug-tracking environment.
Use Trello for Bug Tracking
We are here to show you just how straightforward bug tracking can be by receiving bug reports into Trello and handling all the needed communication and bug tracking within Trello.
By installing the Hipporello Service Desk Power-Up on Trello, you can:
Receive bug reports via forms or email
View each report a unique Trello card
Move the card across Trello lists in your workflow whole resolving the bug
Assign Trello cards to team members
Send email to bug reporters from inside Trello cards to ask for details
Resolve bugs cooperatively.
One of the many forms available in the Hipporello Service Desk Power-up is the bug report form. You don’t need any other app to make this happen. With Hipporello, you can create and customize a bug tracking form and start using it right away on Trello and enjoy the ease of managing the whole process of interaction as well as form creation on Trello.
Use Bug Tracking Template form or Design Your Own Easily
On the Hipporello Service Desk, there is an already established bug tracking form that is ready to use. With an easy drag and drop, it’s also possible to design your own form, customized for your need. The ready-to-use bug tracking template includes information such as contact information, browser, operating system, and screenshots.
Add the Form to Your Website
Once you’ve created your form, you can instantly embed it to your website or app with one line of code. It’s as easy as copy-and-paste. All you need to do is paste the code between <body></body> tags in your HTML code.
From Then on, Trello Will Take Care of Every Step
After your form is embedded, Trello is all you need for a smooth process between teams and customers.
All bug-tracking requests can be done via Trello. The same goes for replies from developers and every interaction in between.
Use Trello as a Service Desk
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Communicate and Ask Further Questions to Reporter over Trello Cards
It’s not uncommon for bug issues to persist after the first contact. As an employee, you might have to follow the situation and work with the customer until the problem is fully solved.
That’s where Trello becomes even handier — the whole interaction will happen there, and only there. And this means a much easier and unified experience allowing you to do everything from designing forms to communicating with reporters.
For example, a customer needs to update you on a certain issue they’ve encountered within the app that hasn’t been solved yet. They can follow up with you using the Trello card addressing their specific case.
Add Attachments for Snapshots and Other Information About the Bug
Sometimes, explaining what’s going on won’t suffice. Users might need to show the issue in more detail so the problem can be solved extra-quickly.
Trello cards make it easier for both parts by allowing users to upload screenshots of the bug they’re dealing with, making it way easier for developers to detect the problem. Again, all of this can be done through Hipporello and reviewed in a single Trello card.
Encountering bugs is a crucial part of any app or website in development. When testers/users and employees work together to find common issues, everything becomes hassle-free. And obviously, bug tracking becomes even easier when Trello is the only app you need.
Does that sound like something your team needs right now? Then try the Hipporello Service Desk Power-Up today. We have a freemium plan for a ling test run!
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