Is it possible to establish an ecommerce business without an online shop?
The answer is yes!
While it’s definitely more common for ecommerce businesses and websites to set up an ecommerce shop, it’s 100% possible to build a compelling web presence without one. If you think about how tricky it can be to set up an ecommerce store and make your first sale, it’s something worth considering.
Sounds weird, we know. Especially for those of you who swear by ecommerce websites. But managing your product orders requires nothing more than receiving customer requests through a handy portal, and then addressing them in a timely manner.
E-commerce made easy with Hipporello forms
That’s easy to do with Hipporello, our easy-to-use (and even easier to set up) service desk for Trello users. Ever thought about managing your entire ecommerce business using Trello and not having to worry about building an entire shop from scratch? We’ll show you how to do it, right now.
How to start managing your ecommerce business online
Design a Contact Form and Embed it to Your Website
Even if you have no experience with forms, that’s no problem. In fact, you won’t have to design anything: our intuitive form builder will do all of the work for you. This way you can turn your website into your e-commerce store and get orders instantly.
Hipporello has several ready-made templates that require minimal editorial effort. The only bits you’ll need to change have to do with your particular product details. As for the rest, we’ve got you.
If you’d like to make your forms more personalized, that’s also possible. You can add or remove fields to design a form that completely matches your brand’s design and personality as well as the nature of the products at the core of your ecommerce business. We created Hipporello to cater to the tech-savvy crew, as well as to those of you who prefer a done-for-you approach.
Now, all you have to do is create a “Contact Us” form and embed it to your website with the code we’ll provide you. Just copy the embed code and place it wherever you want it to be on your ecommerce website, and you’re good to go. You can also use Hipporello Service Desk to manage customer relations entirely inside Trello.
Get in Touch With Customers Over Trello
If you can’t stand replying to emails, Hipporello has its own twist to offer you. Unlike emails, which can get buried and go unanswered, our feature keeps the sales funnel warm, the customers nurtured and your e-commerce business going.
We make it possible for salespeople, customer service representatives, and other agents who process customer requests to reply to requesters using Trello cards only. This makes it possible for them to cater to customer needs in a timely manner, while also laying the foundation for a long-term relationship leading to repeat sales.
This also gives salespeople the freedom of leaving their inboxes behind and enjoying a smooth-running process. After all, email inboxes are where everything else happens. We don’t want that getting in the way.
The user can include different information in the “Contact Us” form as they wish, such as contact name, subject. Even set the form apart from others by giving it a specific name.
Get to Know Your Customers Better With Hipporello’s Precise Details
This is arguably the best part about creating an ecommerce form with Hipporello.
Customer service agents (or the representatives in charge of customer requests and product orders) have access to valuable information about their customers, like their IP address, browser, operating system, country, organization, and more on the Trello card that’s been created from their request. This gives you a chance to start reaping the advantages of ecommerce businesses by making your and your customers’ lives easier.
With that information, you’ll know exactly where your customers are coming from, what they do, and what device they use to access your website. These are key if you want to run effective marketing campaigns that target the right people.
How can I embed a contact form into my ecommerce website using Trello?
You can embed a contact form into your ecommerce website using Hipporello's Service Desk and each form submission will create a card in Trello. Install the Service Desk for Trello, create a form, customize it with the fields you need, and then embed the form link on your website to capture customer inquiries directly into Trello as cards.
What are the benefits of using a Service Desk for Trello for ecommerce customer management?
Hipporello's Service Desk simplifies customer management by automatically turning form submissions into trackable Trello cards. This keeps your inquiries and tasks easily organized. This allows your team to easily track, assign, and resolve customer issues, improving response times and customer satisfaction.
How does Hipporello's Service Desk help in managing customer relations through Trello?
Hipporello's Service Desk lets you manage customer relations by transforming customer queries into Trello cards that can be tracked, prioritized, and assigned to the right team members. This ensures seamless communication, faster response times, and an organized workflow directly within Trello.
What customer information can I gather using Hipporello's ecommerce forms?
With Hipporello’s ecommerce forms, you can collect essential customer information such as name, contact details, order number, inquiry type, and more. The forms are easily customizable with a drag-and-drop builder, so you can tailor them to capture the specific details you need for effective customer support and follow-up.
More From Hipporello
